Know when to contact the shop
Contact the shop when the requested time is close without confirmation, when vehicle details changed, or when you need to change or cancel the request.
Give enough context
Identify the customer, vehicle and requested date so the shop can find the correct request.
- Open Your visits or the shop profile.
- Identify the request you mean.
- Explain the question or requested change.
- Ask the shop to confirm the updated arrangement.
Protect account information
Do not send passwords or password-reset links to the shop. Share only the information needed to discuss the service request.
Something unclear or out of date?
Tell us which instruction needs correcting. Do not send passwords, recovery links, session tokens or unnecessary customer information.
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