DriversGetting started
How WrenchFinder works
Find a shop, send a service request and understand what the shop must confirm.
Read article →WrenchFinder Help Center
How can we help?
Answers for drivers finding automotive service and shops running their business with WrenchFinder.
Browse help
View full FAQ →Start with the area you need
Knowledge base
50 articlesHelp articles
DriversBookings
Request an appointment
Prepare your details, submit a request and know what to do before the shop confirms it.
Read article →DriversBookings
Change or cancel a service request
Contact the shop to change an appointment; the driver account does not provide self-service cancellation.
Read article →DriversMy Garage
Save and reuse vehicle information with My Garage
Keep vehicle context under your account and select it for a later service request.
Read article →DriversAccount
Reset your WrenchFinder password
Request a recovery message for your existing account without sharing a password or recovery link.
Read article →ShopsGetting started
Join WrenchFinder as an automotive shop
Submit your business requirements and complete onboarding before expecting Shop OS access.
Read article →ShopsShop OS
Shop OS overview
Find the main workspace areas and understand why different roles see different controls.
Read article →ShopsBookings
Receive and manage customer service requests
Review a request and follow the supported contacted, confirmed, completed or cancelled lifecycle.
Read article →ShopsCRM
Manage customers and vehicles in Shop OS
Find the correct customer and vehicle before continuing service work.
Read article →ShopsWork orders
Track work with work orders
Connect the customer, vehicle and agreed work without confusing operational status with authorization.
Read article →ShopsAvailability
Set up shop hours and availability
Provide availability requirements to onboarding/support; there is no self-service calendar setup screen yet.
Read article →ShopsWebsite
Set up your shop website and domain
Choose a website approach and arrange domain responsibilities during onboarding.
Read article →DriversBookings
Check the status of a service request
Find signed-in requests in Your visits and understand every displayed request status.
Read article →DriversPricing
Estimates, pricing and additional repairs
Separate a displayed starting price from a shop estimate and authorized repair work.
Read article →DriversGetting started
Choose the right shop for your service
Compare relevant shop information without assuming a listing is a certification.
Read article →DriversAccount
Manage your WrenchFinder account
Use the intended account and keep current contact and vehicle information.
Read article →DriversPrivacy
Privacy and personal data
Find privacy contacts and request access, correction or eligible deletion without publishing sensitive data.
Read article →ShopsShop OS
Team access and workspace roles
Check active shop membership and permissions before changing operational records.
Read article →ShopsCRM
Follow up with customers consistently
Record service follow-up in the correct customer and request context.
Read article →ShopsWork orders
Estimates and customer authorization
Keep the agreed repair scope separate from an internal work-order status.
Read article →ShopsBookings
Handle no-shows and late customers
Confirm what happened and update the supported request lifecycle without inventing a no-show status.
Read article →ShopsGetting started
Keep your shop profile and business information accurate
Open the real profile editor and understand the review consequences of a change.
Read article →ShopsAvailability
Set realistic booking capacity
Prepare a support-managed availability update based on real shop operations.
Read article →ShopsSupport
Shop OS support and troubleshooting
Distinguish access, setup and operational errors and send a safe problem report.
Read article →DriversBookings
A booking request is missing from Your visits
Check signed-in history and avoid creating duplicates when a request is not visible.
Read article →DriversBookings
No available time is shown
Use contact-required results and confirm availability when a shop has no calculated time windows.
Read article →DriversPrivacy
Map and cookie preferences
Understand optional map loading and use the list when the map is not available.
Read article →DriversAccount
A password recovery link does not work
Handle an expired, unsuccessful or misdirected recovery flow without sharing its secret URL.
Read article →DriversMy Garage
Check vehicle details and VIN information
Review saved vehicle context and understand why a request may show only part of a VIN.
Read article →DriversSupport
Report incorrect shop information or a listing problem
Give WrenchFinder enough information to review a listing without publishing personal records.
Read article →DriversPricing
Repair payments, refunds and warranties
Pay the independent shop and direct invoice or warranty questions to the business that provided the work.
Read article →DriversSupport
Should I contact the shop or WrenchFinder?
Choose the right contact for an appointment, repair, account or privacy question.
Read article →ShopsGetting started
First-day checklist for a shop
Check access, public information and the first real customer request before relying on the workspace.
Read article →ShopsBookings
Filter and find requests in Booking Inbox
Use status and source filters without confusing filtered rows with whole-shop totals.
Read article →ShopsAvailability
Change the shop time zone
Owners and managers can change the display/calendar time zone without moving an existing appointment instant.
Read article →ShopsWebsite
Review a website draft and its published result
Separate private editing from the public shop website and verify the customer booking path.
Read article →ShopsBilling
Plans, invoices and service scope
Find commercial details in the written agreement rather than an in-app subscription checkout.
Read article →ShopsPrivacy
Request records or plan an orderly exit
Use an authorized written request for shop records and domain transition without promising an instant export.
Read article →ShopsSupport
Report a platform problem safely
Prepare a reproducible support report without exposing customer records or authentication links.
Read article →ShopsSupport
Which features are self-service, support-managed or not yet available?
Distinguish current workspace tools from onboarding setup and planned features.
Read article →DriversGetting started
Compare shop information before sending a request
Compare the information shown in WrenchFinder before sending a service request.
Read article →DriversBookings
Prepare for a confirmed service appointment
Bring the right vehicle context and confirm the practical details before arrival.
Read article →DriversBookings
Contact a shop about an existing request
Use the shop contact information when timing, scope or request status needs clarification.
Read article →DriversPricing
Understand estimates and repair pricing
Know the difference between marketplace information, an estimate and authorized repair work.
Read article →ShopsShop OS
Daily Shop OS opening and closing checklist
Use a simple routine to keep requests, work orders and customer follow-up current.
Read article →ShopsCRM
Avoid duplicate customer and vehicle records
Search before creating records and verify identity before updating customer information.
Read article →ShopsBookings
Triage new requests in Booking Inbox
Prioritize new requests and move each one toward a clear next action.
Read article →ShopsWork orders
Hand off a work order between team members
Keep enough operational context for another authorized team member to continue the job safely.
Read article →ShopsPrivacy
Handle customer information responsibly
Use customer data only for authorized business workflows and keep credentials out of notes and support messages.
Read article →ShopsSupport
Escalate a WrenchFinder platform problem
Collect safe diagnostic context before contacting WrenchFinder support.
Read article →Still need help?
We’ll point you to the right place.
Contact the shop directly for appointment changes, repair estimates, payments and warranties. For account or Shop OS issues, use WrenchFinder support. Never send passwords, recovery links or unnecessary customer records.
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