ShopsSupport

Which features are self-service, support-managed or not yet available?

Distinguish current workspace tools from onboarding setup and planned features.

Content reviewed:

Self-service depends on role and setup

Authorized users can use the deployed request and operational tools in their workspace. Owners/managers can access public-profile editing, the local time-zone setting and Website Builder when configured. Different roles intentionally see different controls.

Support-managed setup

Shop provisioning, agreed service scope, custom-domain coordination and hours/capacity/closures/blocked-time setup require the onboarding/support process. The time-zone dropdown is not a self-service availability calendar.

Do not sell planned features as live

The current published service boundaries do not include generally available external-calendar live sync, platform payment/subscription checkout, individual customer-review publishing or a general live-chat feature. This Help Center does not introduce an AI support agent or automatic messaging.

Something unclear or out of date?

Tell us which instruction needs correcting. Do not send passwords, recovery links, session tokens or unnecessary customer information.

Article feedback email is not configured. Use an established onboarding contact or the verified contacts in Legal Notice.

Related help articles

AvailabilitySet up shop hours and availability

Provide availability requirements to onboarding/support; there is no self-service calendar setup screen yet.

BillingPlans, invoices and service scope

Find commercial details in the written agreement rather than an in-app subscription checkout.

SupportShop OS support and troubleshooting

Distinguish access, setup and operational errors and send a safe problem report.