Start in the correct shop
Check the business name and active location before searching for a customer request. Another shop’s requests are not expected to appear in the active workspace.
Use the supported filters
Booking Inbox supports status and recorded-source filtering. Its display has a row limit, so a summary total need not equal the number of rows currently visible.
- Open Booking Inbox.
- Choose the relevant status and source filters.
- Clear filters when a request is not where you expect.
- Open the matching request and verify customer, service and vehicle context before updating it.
Read source counts correctly
Source labels describe the source recorded on the request, such as marketplace, shop website or a supported campaign entry. They are not proof of advertising revenue, lead quality or message delivery. Historical/unknown values can appear under Other / legacy.
Something unclear or out of date?
Tell us which instruction needs correcting. Do not send passwords, recovery links, session tokens or unnecessary customer information.
Article feedback email is not configured. Use an established onboarding contact or the verified contacts in Legal Notice.