Review the request
Open Booking Inbox in the correct shop workspace. Read the customer contact, requested service, preferred timing and captured vehicle details.
Follow the supported lifecycle
The normal lifecycle is New → Contacted → Confirmed → Completed. Confirm only after checking capacity, scope and timing with the customer.
- Open the request detail from Booking Inbox.
- Contact the customer and record the Contacted status.
- Agree the appointment and advance to Confirmed.
- After the work is completed, advance the request to Completed when appropriate.
Cancellation and terminal states
A New, Contacted or Confirmed request can move to Cancelled. Completed and Cancelled are terminal states and cannot be reopened through the normal lifecycle.
Something unclear or out of date?
Tell us which instruction needs correcting. Do not send passwords, recovery links, session tokens or unnecessary customer information.
Article feedback email is not configured. Use an established onboarding contact or the verified contacts in Legal Notice.