Use the written process
Follow the notice and transition terms in the signed Order Form and agreement. The current service does not promise an instant self-service export or an automated fixed-period deletion workflow.
Prepare the request
An authorized business representative should use the verified support or established agreement contact.
- Identify the shop and the representative authorized to request the records.
- Specify the records and date range needed.
- Describe any shop-owned domain transition and agreed deadline.
- Agree a secure delivery method and verify the permitted scope.
- Coordinate staff-access changes with the business owner.
Understand the boundaries
A records request does not include other shops’ data, platform source code or security information. Required business, security, dispute and backup retention can affect timing. Do not promise customers that ending a service contract immediately removes every copy of every record.
Something unclear or out of date?
Tell us which instruction needs correcting. Do not send passwords, recovery links, session tokens or unnecessary customer information.
Article feedback email is not configured. Use an established onboarding contact or the verified contacts in Legal Notice.